Category Archives: Computers and Technology

Information About Photocopier Rental Services

The photocopiers are the electronic device that has been designed in such a way that it could produce multiple copies and the images almost instantly and in less possible time. The photocopiers are the gadgets which has got the specialty to enlarge the images over the transparencies which are used for the display arrangements for the overhead projectors.

The photocopiers have been specifically used to collate or arranging the pages of a book in a correct manner for binding.

The economic feasibility of the photocopiers

The economic feasibility of the photocopiers has been a major debate since they generally come with an expensive price tag. Most of the rental companies have been offering the advanced photocopier series at affordable prices which well suits to their interim budgets.

Several types of photocopiers for the varied purposes such as:

  • The digital photocopier
  • The network photocopier
  • The multifunctional and laser photocopiers

Choosing a right kind of photocopier becomes a challenge in itself

  • Choosing a right kind of photocopier has always been a million dollar question for some of the organization.
  • One should know the assessment of the growing business needs and trying to figure out the best possibilities of the photocopier for the mundane jobs in hand.
  • In the recent trend, the high-end photocopier model have been able to bring about certain attributes such as the hole punching and stapling. These two attributes saves a good amount of time and further can bring about a professional touch to project documentation.

Choosing the photocopiers on the basis of being a standalone or the networked

  • In the past days, the stand alone photocopiers were the only option to make multiple copies of the documents, but the users had to resort to physically reaching out to these photocopiers and accomplishing the computational task.
  • The networked photocopiers have come as a blessings in disguise for most of the corporate setup’s which enables multiple users over the network to reach out to their photocopiers and become a part of the document management systems with much less time.

Here are a few of the other benefits you can expect to receive from this rapidly evolving business technology.

  • Quality in the photocopiers: The most important component for an organization when it comes to the photocopiers is the quality, the copy quality is the determining factor for the photocopiers for their optimal working.
  • Multi-functionalities in photocopiers: Most of the small and medium sized companies often look forward for and rely on the digital copiers as they serve various purposes such as the printing, faxing, scanning and the document center while connected in the organizational network.
  • Enhanced scanning systems for better document management systems: In today’s work places, the document management systems have played a key role in executing the work efficiency of the employees. The scanning component of the photocopiers has been quite instrumental as the scanned document can be stored, sorted and easily retrieved. Above all, the digital photocopier rental have evolved in such a way that these gadgets have been predominantly working on the networked environment and become a core component of the document management system.
  • Scanned documents being sent to the user through email: The photocopiers have evolved in the technology ecosystem and have been linked up to the email servers. The users who attempt for a scanned document can request for the scanning to be carried out by the photocopier and sent them to the user after the scanning.

Cloud Solution Provider Checklist For Choosing The Right Partner

If you’re ready to start adopting one or more cloud services, you need to feel confident that the vendor you’ve entrusted with your business-critical applications and data will keep them safe and provide proper support. That isn’t necessarily easy, though. According to a recent report by IDG2, one in three IT leaders found that the provider ultimately failed to meet expectations for support.

In this post, we will guide you through the factors that should drive your decision-making and explore some of the difficulties you might experience along the way.

Definitely, it is important to have data on the cloud which gives immense scalability and simplicity and manageability of business. And to do this you will need a very strong consultant who can be a part of your business. Unfortunately, choosing an optimal partner for that service has become a tough decision to make.

The cloud provider may have all the technological prowess that ticks all your boxes but may fall short on their business health and profile. To ensure future operations run smoothly, an increased focus should be put on the public reputation of the company, their staff adequacy, and their financial standing.

The provider should have a track record of stability and be in a healthy financial position with sufficient capital to operate successfully over the long term.

The provider should have a formal management structure, established risk management policies and a formal process for assessing third-party service providers and vendors. Check the provider’s reputation and see who its partners are. Find out its level of cloud experience. Read reviews and talk to customers whose situation is similar to yours. Business knowledge and technical know-how. The provider should understand your business and what you are looking to do and be able to match it up with their technical expertise. The provider should be able to validate compliance with all of your requirements through a third-party audit.

Make sure the provider has documented and formal processes for requesting, logging, approving, testing and accepting changes. Even if you don’t plan to use a hybrid cloud initially, you should make sure the provider can support this model. It has advantages that you may wish to exploit at a later time.

They should have plans and processes in place documenting how they plan to communicate with customers during times of disruption including timeliness, prioritization and severity level assessment of issues.

The right partner can help you take advantage of economies of scale, deliver a robust, dispersed platform that’s reliable and innovative, and offer options so you can pick the package that works for your specific business needs. Above all, safeguard your flexibility going forward so you can adopt emerging technologies, innovate, and differentiate your business.

Future is business on cloud and those who have taken decision timely enjoying advancement and encashment of their decision. But when the entire business is on the cloud then it comes with threat on data security. Migrating data to the cloud is not only enough but managing and making it secure is very important. Right cloud partner can help and take your all the burden. You first have to have enough time understand your business and need of cloud. Many times it has been seen that organization do not provide their time in an investigation which harms their business only in future.

Data-Driven Decision-Making Fuelling Adoption

Big data has been touted as the next massive transformation in global data analysis and management. Businesses around the globe have incorporated big data in their operations to make sense of the seeming myriad data generated on a consistent basis. The adoption of big data technology and services has grown at a robust pace among end-use industries. As big data becomes more mainstream, and integration with cloud and artificial intelligences becomes more streamlined, further growth is projected. According to a recently published report, the global big data technology and services market is poised to reach a valuation of over US$ 184 Bn.

Data-Driven Decision Making Continues to Fuel Adoption of Big Data Technology and Services

Over the years, there has been significant shift in how businesses make critical business decisions. Assumptions and traditional intelligence gathering has given way to fact-based, data-driven decision making which has furthered the cause for adopting big data solutions. The change in status-quo has been one of the key factors for the growing adoption of big data technology and services in various end-use industries. As more businesses are realizing the advantages of big data in decision-making, it is highly likely that adoption of big data technology and services will grow at a steady pace in the short- and long-term.

The information big data analysis brings to the fore has also helped businesses bridge the challenges associated with agility and stakeholder empowerment. Businesses have traditionally faced an uphill task in terms of finding that elusive balance between agility and decentralization. Counting in everyone’s opinion before making big decisions has been the utopian focus of businesses, however, it also comes with the risk of slowing down the decision-making process in a hyper-competitive environment. The RACI framework, which has been referred by businesses to reduce ambiguity on choosing the right authority on decision-making is becoming easier to navigate as access to data makes the entire decision-making process a seamless affair.

Integration of Big Data with Traditional Business Intelligence – The Way Forward?

Integration of big data technology and services with traditional business intelligence is being looked upon as the way forward for businesses focusing on quick fact-based decision making and improvement in customer experience. Business intelligence has been a reliable tool for companies to understand their target audience more intimately; however, the high turnaround time has remained an impediment. The incorporation of big data has mitigated this challenge to an extent, which in turn has fuelled adoption among end-users. In the future, it is highly likely that big data and business intelligence will become highly intertwined.

Banking, Financial services and Insurance (BFSI) Industry Continues to be at Forefront of Adoption

Although adoption of big data technology and service has been pervasive, BFSI sector has remained at the forefront of adoption since the early days of big data. The sheer volume of data generated on a daily basis in the BFSI industry has necessitated the adoption of a holistic data monitoring, gathering, and analysis solutions. Some of the key challenges that the BFSI sector currently faces include fraud identification, unorganized data, and operational inefficiency. The inclusion of big data technology and services has helped alleviate some of these challenges to a great extent. On the back of these improvements, there has been a significant penetration of big data in the BFSI sector. According to current estimates, revenues generated from adoption of big data technology and services are likely to reach over US$ 33 billion in terms of revenues by 2026.

Inclusion of Big Data Technology and Services Gaining Ground in Healthcare Sector

Big data has massive potential in the healthcare industry, with proponents touting benefits ranging from epidemic prediction and reduced cost of treatments. Although electronic health records (EHR) have been a staple in the healthcare sector for quite a while, their efficacy is limited to the medical history of patients. Big data, on the other hand, promises a comprehensive, holistic data analysis that can help healthcare providers in managing massive volume of data. The insights offered through inclusion of big data technology and services can help healthcare providers improve the profitability, while improving the care received by people.

Big Data in Governance: Helping Policy Makers Make Better Business Decisions

In addition to growing adoption in the private sector, bigd ata technology and services are also being incorporated in governance and administration. Governments around the world have a herculean task of collating myriad data about hundreds of millions of people. The collection of data, and its organizations costs hundreds of millions of dollars in government expenditure. Although big data can’t entirely replace the manual and physical process in all the countries, its integration with traditional data collection practices can help in seamless and quicker collection of data.

Oracle Chain is Planning Demantra Demand Management

To respond to uncertain and variable demand you need to ensure that all demand signals are captured at the right level of detail, leverage that demand and its underlying correlations and factors that influence the demand patterns, make sure that all key stakeholders are involved and accountable on a continuous basis, and make that forecast actionable and drive all downstream planning processes. Oracle Demantra Demand Management enables you to arrive at a single, precise consensus forecast.

A consensus plan built from a more accurate forecast aligns all your organizations and users, enabling you to be more demand-driven. Built-in analytics and adaptable business process automation capabilities enable a wide range of day-to-day decision making with real-time demand intelligence.

Oracle Demantra Demand Management enables you to sense demand from multiple data sources including point of sales and syndicated data, and analyze demand data at various levels to understand the detailed behavior of demand. Such detailed understanding of origin and relative contribution of various demands both improves your ability to predict the detailed behavior of you demand and enables demand shaping activities – programs and events designed to stimulate sales and grow market share for individual products or groups of products.

Improve forecast accuracy via advanced analytics and improved consensus

Better real time demand insight is only useful if you can translate it into a more accurate forecast. Oracle Demantra Demand Management and its patented Bayesian analytical forecast engine generates the most accurate forecasts possible. Automated algorithms automatically combine nine industry-standard and proprietary forecasting models, mixed in an infinite number of combinations to handle a wide range of product life cycles and demand patterns including intermittent demand. This produces a forecast that accommodates seasonality, promotions, trends, and other causal factors simultaneously. Causal correlations and other analytic parameters are automatically maintained at appropriate hierarchical levels where statistically relevant and adequate data points are available. Self-learning and self-adapting algorithms combine the different models to maximize predictive accuracy (rather than historic fit) and to respond to changing market conditions. Oracle Demantra Demand Management hides statistical complexity from demand planners (“PhD in a box”) and managers, yet can be extensively modeled by statisticians as required for your business.

Oracle Demantra Demand Management provides a robust workflow driven collaboration paradigm across all constituents. Each participant gets the information tailored to their needs to be able to make key decisions. The system keeps an audit trail of all changes, notes that capture key decisions and assumptions, and generates exceptions to ensure responsiveness.

Integrated with Oracle Demand Signal Repository to leverage POS data

Demantra Demand Management can receive point of sale data directly from Oracle Demand Signal Repository, enabling a real-time demand sensing paradigm that captures demand signals closer to the point of consumption.

Collaborate with your key customers – Collaborative forecasting

Demantra Demand Management enables easy and effective collaboration with your customers enabling you to improve your prediction of demand. Customers can be provided secure access to only their data for more efficient collaboration. When deployed with Oracle Collaborative Planning you can enable a collaborative forecasting process when publishing sales forecast data to key suppliers and contract manufacturers.

Distracted Driving Solutions to Prevent The Road Accidents

According to World Health Organization, in each and every year more than 1.25 million people die in the road accidents or traffic crashes, and many are injured. As we know, sudden loss of a person or a body part is very terrible to manage their whole life. Mostly teens are injured and died in the road accidents because lack of awareness about driving skills and distracted driving solutions.

Distracted driving means the act of driving while engaged in other activities, which takes drivers attention and that causes an accident. To avoid those accidents, distracted driving solutions are introduced, which are helpful to avoid and prevent the vehicle crashes.

Some of the well-known companies provide solutions for distracted driving with DriveScreen technology that can be managed by the Android mobile devices. It offers great control over your surroundings and allows you to use any application, such as block, launch, hide and etc.

The DriveScreen technology ensures a safe and secure driving at anywhere for any vehicle. This technology is very beneficial due to its excellent features. The benefits include:

• Allows applications to be seen but disables user input.
• Install any app and fill the screen with all kinds of navigation applications, it’s very useful for easy navigation.
• When the vehicle goes in motion the screen can be configured to be hidden by any graphic that you choose. The default is a blank screen.
• Motion detection can be provided by the GPS.
• Works with Windows as well as Android.
• Can work with Android devices, also work with Windows 7, 8.1, and 10.
• Requires only a configuration file to install.
• Processes cannot be stopped by limited users.

This technology works based on GPS signals, it is specially designed to work along with external and internal GPS receivers. If GPS signals are unavailable, it can also work with the help of Motion Sensing devices in the indoor environment.

Best Solutions to Prevent Distracted Driving

• Completely avoid the texting and using mobile devices while driving.
• Keep your eyes on the road and be conscious, when you’re driving.
• Wear helmet or seat belt without fail to protect yourself from injury.
• If you are drowsy or drunk, don’t drive yourself.
• Check for the safety and make an adjustment before start driving.
• Install drive mode apps in your vehicle for easy navigation and to know about the surroundings.
• Secure children and pets before you get underway.
• Avoid eating meals or breakfast while driving on the road.
• Follow the speed limits and traffic rules.

Understanding What a Well-Balanced SharePoint Intranet Solution Can Offer Your Business

Business organizations all over the globe choose to use SharePoint as their major collaboration tool hosting employees’ workplaces and corporate teams. Since great collaboration is the main source of successful business, it is also very important that startup companies use good collaborative tools. A good collaboration tool helps to maintain document management, records management or the web management very easily.

  • In simple language every intranet should offer two major groups that should help the employees to complete their daily tasks easily and enable to carry out the departments and team specific activities smoothly thereby contributing better performance of staffs.
  • Secondly, SharePoint development and intranet solutions often help to support the employee’s social life and make them feel a part of the company and to foster corporate values.

Some benefits from a well-balanced intranet solution and SharePoint development:

As a business organization, if you can manage to get the perfect balance between intranet solution and SharePoint, then you will be able to reach the 4 important goals.

Both formal and informal collaboration on a single platform:

It is true that SharePoint intranets often host work that are related to the content, while the users turn to any third party solutions in order to discuss any upcoming event of the organization. A well balanced intranet helps employees to find a place where both formal and informal collaborates, bringing in at least two major advantages.

  • Saves the time of the employees and prevents them from moving between various solutions and getting distracted.
  • Reduces the risk that employees will manage their working activities in some non-corporate messengers and share sensitive business data in an insecure environment.

Attract some rare visitors:

At times it becomes very difficult for an organization to provide all its users with job specific features of SharePoint. Let us take for example, if your procurement executives work on an ERP system, then they might not need task specific features of SharePoint. But in case they travel a lot, then it is likely that they become a frequent intranet visitor. Such balance often helps your people or team to remain updated with latest business news, updates and conversations.

Benefits from SharePoint capabilities:

Often it is seen that SharePoint is used by companies in a very limited manner like just as a document storage, support only a few collaborative sites or as a project management system for a specific team. But let’s be very clear of the fact that SharePoint is not a cheap solution. So any underuse mean wasting initial investments. Balancing various features will let you open up SharePoint’s full potential, thereby benefiting from your solution at the best.

Develop corporate identity:

Large organizations often struggle with developing the sense of belonging from their people. When the organization becomes too big, the teams often stop feeling a strong sense of place in the company. They often tend to jump for any better opportunity elsewhere and have reduced hunger to improve the business. SharePoint intranet solutions offer the ability to share company news and communications and help to develop a stronger corporate industry.

Managed workflows:

Workflows are the basis of most daily activities of employees. While they may have certain tasks to do without any dependency on others, but there are also activities that needs completion of task before it is passed to the next person. But in most corporations, the workflow often breaks. SharePoint helps here with some added third party tools.

The Power in Your Data

Data, a word when read, seems simple, but in an organization or business, it means a lot. Data has the power to change the whole perspective of your organization; it can make or break the game. It’s a realm of multiple possibilities. Whether the data is, on-premise, edge, or on cloud, it has the capacity to bring new opportunities forward and give detailed insights for your business.

Reinvent your business with these Microsoft Data tools:

SQL Server

The SQL Server gives you the power to innovate faster while you are on-premise. The new Microsoft SQL Server 2017 comes with updated security and intelligence. You get all the extra features without having to pay extra, with performance that is best-in-class, and flexible for your on-premise requirements.

  • Be it Linux, Windows, or Docker containers, you can run SQL Server 2017 on any of your favorite platform.

Azure

Speed-up your move to the cloud today. Now you have the advantage of cloud agility and the efficiency required to migrate to cloud without having to change the code. With azure you can make faster predictions and unlock new insights.

  • Start innovating faster with Azure data services. Microsoft Azure comes with the ability to unlock the data potential.

Solutions

Pick the technology of your choice and start developing with, along with open source, which is backed by Microsoft’s innovations. Get easy integration of data in the apps and make use of the updated set of cognitive services for developing intelligence that is human-like across the complete scale of data.

  • Build intelligent apps faster. Choose the tools and platforms of your choice for incorporating intelligence in your applications.

Artificial Intelligence (AI)

When it comes to data platform, AI is native-get access to insights quicker from any data that you want, cloud or on-premise. Work with combining your unique data for enterprise and the data from the world to build an organization that is driven by intelligence.

  • Microsoft is using intelligent technology to amplify human ingenuity. With AI, they bring the ability to extend our capabilities to help us achieve more.

Microsoft Data Platform: The Solution

Intelligent

Now get the power of AI with the Microsoft Data Platform right in your data to get a detailed understanding about your customers and business like never before. Microsoft is the only one who brings machine learning to the edge and for the database engines, for increased security and accurate predictions.

Agile and Fast

Microsoft’s flexible data platform that provides an experience that is consistent across the platforms and helps your innovations reach the market sooner. Build and deploy your apps from anywhere and anytime.

Enterprise-ready

Help your business scale when you know that the availability, performance, security requirements are covered-with a cost of ownership that is industry-leading.

Data Platform

With so many advantages and features, Microsoft surely wins the race. Data platform has a lot of potential that can help your business and help it advance in the digital race. Implement data platform and help your business perform better.

The Best Ever Touring Mods

WE’LL SHOW YOU WHAT IT IS, WHAT IT DOES AND WHY YOU NEED IT!

In the last decade, there have been more advances in 12V technology than in any other area in the 4WDing world. Some of the products that are available cheaply these days would have either cost a mint, or flat out didn’t exist not too long ago. Both input (batteries and charging systems) and output (lights, in-car entertainment, GPS) accessories have absolutely exploded in the last few years and these days you’d be hard pressed to find a touring 4WD that doesn’t have at least a few 12V upgrades.

However with so much choice now available, it can be difficult to know where to start. Over the next few pages we’ll show you what it is, what it does and why you need it!

DRIVING LIGHTS

If you do any sort of driving after dark, your 4WD’s stock headlights will come up short in terms of distance and lighting up the sides of the track where animals seems to always lie in wait for the very last moment they can before jumping out in front of your bullbar. You need a set of spotties or a lightbar. In terms of spread of light, it’s hard to go past an LED lightbar, but if you’re chasing distance – a set of HIDs will light up the track for kilometres in front of you. If you’re after the ultimate set-up, you could always run both…

12V PANELS

Having a 12V panel with a few different outlets is a fantastic way to keep things neat and allow you to run your cabling to a single location. This one is set up on the headboard of a ute tray and can run just about everything from this one spot.

ENGINE MANAGEMENT

Most of us will go for some sort of performance module or aftermarket engine management on the quest for more power in our 4WDs. Deciding on where you fit the module is an important part of this process, as if they’re prone to damage from heat and debris that can find its way into the engine bay.

WINCHES

There’s probably no better piece of recovery gear than a Domin8r X winch. These days quality winches with good solenoids and synthetic rope are available for a few hundred bucks, making them one of the best investments you can make in your fourby. They must be wired to a cranking (not deep cycle).

DUAL BATTERIES

The availability of 12V accessories is simply going nuts in the 4WD industry right now so plenty of people fit up a second or even third Adventure Kings AGM battery to keep up with the demand for amps from their camp lighting, fridges, winches and entertainment systems.

LED LIGHTING

Illuminator LED strip lights are fantastic ways to light up your campsite or interior as they will give an excellent spread of light and use next to no power. For a mod that you’ll appreciate every time you use them, look no further!

DUAL BATTERIES

WINCH

DRIVING LIGHTS

COST

$500 – $1200

$350 – $1800

$100 – $1200

DIY?

If you buy a complete kit with battery tray and all associated wiring then it’s definitely doable at home. If you don’t know your way around a soldering iron, leave it to the pros

Wiring a winch in is not overly difficult, but if you have to remove your front bar, expect to wrestle with it for the best part of a day. The time might be better spent elsewhere while a workshop handles it

If you can read a wiring diagram and know how to drive a soldering iron then go for it!

CONSIDERATIONS

There are a few different types of management systems, from marine switches to DC-DC chargers, so do your research. Also, keep in mind that batteries are fairly large so make sure you have enough real estate set aside for it

Mounting the control box on the front bar means that anyone with a controller can activate your winch. Wiring in a cut-off switch or mounting the box under the bonnet is the go. Also, be sure to unspool your winch after it’s installed and spool it back in under load

Check with your state’s laws before mounting lights up on the roof or on top of your bullbar. Also, forget about ‘twisting-n-taping’ wires together. These’ll be subject to a fair amount of vibration so a good solder it’s the only way to join them up

YOU WANT THIS IF…

… you’re going to be relying on your 12V gear when out in the bush. If you’re running a fridge then it’s almost essential to have it wired up to a good deep cycle battery.

… you often travel alone or over tracks that can change quickly depending on the weather or time of year. If you need a means of getting out of just about any situation, then a winch is for you.

… you don’t want to hit an animal! We’re not saying good lights will prevent it from happening, but they’ll give you a much better chance of seeing them and let you get off the loud pedal

12V – THE NEXT LEVEL

CHOOSING THE RIGHT BATTERY

Should I get a deep cycle or cranking auxiliary battery? It really comes down to what you’re using it for. High draw accessories like winches and halogen lights should be wired up to your cranking battery while lower draw items like LED lights should be hooked up to the deep cycle units, which are designed to be repeatedly drained and recharged. When it comes to choosing your battery, go for the highest CCA (cold cranking amps) you can get for a cranking battery, and the highest a/h (amp-hour) rating you can afford on deep cycle batteries.

CAMERAS

It’s no secret that fully loaded up 4WD wagons and utes aren’t exactly easy to see out the back of. By fitting up a camera or two you’re making reversing and towing heaps safer and easier. You will need a screen mounted up to the dash, but we’re yet to hear of anyone regretting fitting one of these up.

TABLETS AND LAPTOPS

Many 4WDers are turning to laptops and tablets to run their GPS software. Not only do these have much larger screens than dedicated GPS units, they also have a heap of other customisable features, and you can run plenty of other programs through them, including using it as a screen for your reverse cameras, making them a much more versatile option.

VOLTMETERS

Keeping an eye on how much charge your Adventure Kings AGM Batteries have holds a heap of obvious advantages. These things are relatively cheap and easy to wire in.

INVERTER

An Adventure Kings 1500W Inverter takes a 12V input and turn it in to 240V output, so you can run your household electronics through them. This is especially handy for things like chargers and the kid’s gaming systems, and on top of that, you now have the excuse you were looking for to bring your massaging foot spa camping with you…

SOLAR

Solar panels are great for running accessories while you’re at camp without draining your vehicle’s batteries. Their ability to provide power essentially comes down to the type of regulator they use, so spend a little extra on one with an MPPT (maximum power point tracking) regulator, as they work much more efficiently.

The Risks and Benefits of Shadow IT

Shadow IT is the term used for personal technologies (BYOD), applications, and software or services supported by a third-party service provider, instead of an organization’s IT provider or technology department.

Over the past several years, Social, Mobile, Analytics and Cloud (SMAC) technologies have been core drivers of innovation (and disruption). Mobile and cloud services have given end-users the ability to access data and perform their work roles from nearly any location. As a result, businesses’ applications have moved from behind the safety of the company firewall to public Software-as-a-Service (SaaS) solutions for everything from accounting to human resources.

These technology trends have also resulted in the “consumerization” of IT, where end-users have come to expect a fast, easy to use, mobile first experience. These expectations can cause with frustration with legacy technologies that may not work as well for employees on the go.

End users gravitate toward the simplest solution. Why go and find a work-related device when your cellphone or tablet is sitting on the desk? Thanks to the Apple’s App Store and Google’s Play Store, employees have access to literally thousands of applications that they can quickly install and use to carry out their job functions, all outside of the network perimeter. So why is this an issue?

THE RISKS OF SHADOW IT

There are several issues at hand with Shadow IT. Users choosing their own applications can open companies up to security issues, take them out of compliance with legal guidelines, and negatively affect other users in their business without meaning to. Here are some of the ways Shadow IT can impact your business:

Security – Unsupported hardware and software are not subject to the same security measures as supported technologies. Without the ability to monitor and control application use, software and apps that incorporate business data and integrate with existing business applications are at risk of cyber-attacks and malware infections. This leads to lost time, lost productivity, lost revenue, and lost reputation.

Compliance – The governance and compliance risks from Shadow IT are extremely serious as sensitive data can easily be uploaded or shared. There are no processes to ensure confidentiality of data or access policies if an employee is storing corporate data in their personal DropBox or EverNote account. Breaches resulting from failing to meet compliance guidelines can lead to significant fines.

Workflows and Processes – Technologies that operate without an IT department’s knowledge can negatively affect the user experience of other employees by impacting bandwidth and creating situations in which network or software application protocols conflict. Additionally, IT Support teams may not be ready with answers or a resolution when end users present issues with unsupported tools. This slows down workers and creates additional strain on IT.

REDUCING RISK AND MAXIMIZING BENEFITS

For all the risks Shadow IT presents, it also carries the potential for rewards. New applications can revolutionize processes and allow employees to work smarter and more efficiently. This requires a careful balance between management and flexibility.

Most end users do not equate using certain applications or devices with extreme consequences. This is where IT needs to be flexible and communicate well. Instead of telling end users they can only use one system for work, clearly outline what type of data is okay to work on in unsupported applications and which data should remain secure in your supported network. Make sure that you identify allowable uses in your Acceptable Use Policy.

The time has come to move past the denial stage of Shadow IT and communication is key. Educating end users and providing clear, concise, information usage guidelines can help you develop enforceable boundaries. Take the time to understand the processes and needs of employees. Research and employ solutions that address those needs, both current and future. This, combined with a solid cloud and SaaS application strategy can rein back in your end users and data.

The Dangers Of Chatbot Dependence

The use of live chat for customer services has grown popular over the past several years, often replacing voice support services. Many companies now recognize the benefits it brings, such as

  • the ability to address customer needs with more clarity
  • increased time and cost efficiency
  • better customer satisfaction

However, with the growth of chat customer support came the creation of AI software that could take over the responsibilities of a human support agent-the chatbot.

For large companies that often handle hundreds if not thousands or even millions of customers in a day, a chatbot can save them a lot of time and allocation of resources. They don’t have to hire big teams of human customer support agents to handle every single customer that comes to them with an inquiry. Another big plus for businesses is that chatbots don’t get tired. They don’t need to work in shifts-they can work 24 hours a day, 7 days a week for as long as the company uses them.

But as much help as chatbots can be to a big brand, they can also be a huge detriment.

Artificial intelligence is still flawed, as is with anything man-made. Sometimes the AI becomes too good to the point that it appears they have grown sentient, or they can be entirely unable to help a customer in need, as was the case with Telstra, a telecommunication company based in Australia.

Several news sources such as the Sydney Morning Herald, the Daily Mail, and Yahoo! News have reported that many customers have become irate at the quality of Telstra’s customer support chatbot, Codi, which was launched last October. Since then, customers have been posting on social media about their discontent with Codi.

For starters, the chatbot has a lot of trouble processing simple requests, such as when a customer requests that they be handled by a human agent. Codi also had a tendency to repeat itself and is prone to system crashes. There is one memorable anecdote of a man named Paris who requested a human agent and instead was asked if he wanted data roaming. Apparently, Codi mistook his name for the French city.

While this is not the same for every chatbot being used by businesses, Codi is a reminder of the possible trouble that awaits them, no matter how good the algorithm is. These kinds of issues can be a serious factor in a customer’s satisfaction (or lack thereof) with a company, no matter how good their products or services are.

While AI has proven itself to be useful and full of potential, it is wiser to proceed with caution and not completely depend on it, especially when it comes to customer support. Yes, hiring human support teams can mean more expenses than a chatbot program, but while robots can automate the entire process and handle simple queries with more efficiency, they still cannot deal with problems that require a more human touch.